Frequently Asked Questions

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問題:

When should I take the OLS test — before or during my mobility?

(最後編輯: 2026年 03月 9日(Mon) 12:28)
解答:
You can take the placement test at any time. It aims to provide a course recommendation, but it's not mandatory. You can also use the final test of your course to assess your progress within a certain level. 
問題:

How do I find accommodation in my host city?

(最後編輯: 2026年 03月 9日(Mon) 12:28)
解答:
Check the "My Erasmus+ Experience" forum in this community — many participants share housing tips, city guides, and local recommendations. Useful starting points include your host institution's international office, Erasmus+ student networks (ESN), and platforms such as Uniplaces or HousingAnywhere.
問題:

Are there other Erasmus+ or ESC participants in my city?

(最後編輯: 2026年 03月 9日(Mon) 12:28)
解答:
Search for your city in the "My Erasmus+ Experience" forum. You can also search your host institution's Erasmus+ office for local student groups. The Erasmus Student Network (ESN) has local chapters in most European cities and organises regular meetups.
問題:

How can I unsubscribe from a course?

(最後編輯: 2026年 03月 9日(Mon) 13:24)
解答:

There is currently no way to unsubscribe from a course. If you wish to unsubscribe, please contact eu-academy-support@ec.europa.eu.

問題:

Can I enrol on more than one course? / Can I change my course level during my mobility period?

(最後編輯: 2026年 03月 9日(Mon) 13:24)
解答:
Yes, you can enrol on any course you like, regardless of level or language. We recommend you do the final test of your current level first, to make sure you are equipped to do the next level. 
問題:

Why can I not see what I answered incorrectly in my placement test?

(最後編輯: 2026年 03月 9日(Mon) 15:02)
解答:

Unfortunately, you can't see the right or wrong answers in the placement test. The test is not meant to be a learning activity; its purpose is to recommend an appropriate course for your level. The quizzes inside the language courses will show you what you did wrong and give you feedback to progress. 

問題:

I have a practical question about daily life in my host country (transport, banking, healthcare). Where should I go?

(最後編輯: 2026年 03月 9日(Mon) 15:02)
解答:
The "My Erasmus+ Experience" forum is the right place for this type of question. Browse existing threads — past participants have shared detailed guides on topics including public transport, opening a bank account, registering with local authorities, and accessing healthcare. If your specific question is not covered, go ahead and post it. The community manager and fellow participants will respond.
問題:

What do I do if I have not received my OLS test invitation email?

(最後編輯: 2026年 03月 9日(Mon) 15:03)
解答:
Check your spam or junk folder — the invitation is sent from noreply@erasmusplus.eu. If the email is not there within 5 days of your mobility confirmation, contact your sending organisation directly. They can resend the invitation from their end. Do not contact OLS support — the invitation is managed by your sending organisation, not by the platform.

Note that this does not block you from taking the placement test and starting to learn with OLS!
問題:

I receive too many "forum digest" emails from OLS. How can I unsubscribe?

(最後編輯: 2026年 03月 9日(Mon) 15:03)
解答:

You can unsubscribe at any time from any forum following those steps:

1. Open the email and click on the link to open the forum you wish to unsubscribe from. 

2. Ensure that "subscribe" is greyed out.  

Forum screenshot with the unsubscribe button in blue (enabled)

問題:

The result page shows an error or stays blank after completing the test. What should I do?

(最後編輯: 2026年 03月 9日(Mon) 15:10)
解答:

Try these steps in order:

  1. Clear your browser cache and cookies.
  2. Switch to an up-to-date version of Chrome or Firefox.
  3. Disable any browser extensions or ad-blockers.
  4. Try in a private/incognito window.
  5. If the problem persists, contact eu-academy-support@ec.europa.eu.

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