Frequently Asked Questions

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Gosia Kuc

Domanda:

Are there other Erasmus+ or ESC participants in my city?

(Ultima modifica: Monday, 9 March 2026, 12:28)
Risposta:
Search for your city in the "My Erasmus+ Experience" forum. You can also search your host institution's Erasmus+ office for local student groups. The Erasmus Student Network (ESN) has local chapters in most European cities and organises regular meetups.
Domanda:

Can I enrol on more than one course? / Can I change my course level during my mobility period?

(Ultima modifica: Monday, 9 March 2026, 13:24)
Risposta:
Yes, you can enrol on any course you like, regardless of level or language. We recommend you do the final test of your current level first, to make sure you are equipped to do the next level. 
Domanda:

Can I retake the OLS placement test?

(Ultima modifica: Monday, 16 March 2026, 16:34)
Risposta:

You can retake the placement test as many times as you need. Note that you can also do the placement test in another language; to find other placement tests, type "placement test" into the search bar.


Domanda:

Do I need to do all the activities to complete a course? / How do I get my course certificate?

(Ultima modifica: Tuesday, 17 March 2026, 08:43)
Risposta:

You do not need to do all the activities on your course. If you feel confident that you have attained the required language level, you can scroll down to attempt the final test and earn the course certificate.


Domanda:

How can I contact my community manager?

(Ultima modifica: Tuesday, 17 March 2026, 10:06)
Risposta:

You can reach out to your community manager on the "Practise Your Language" forum, in the discussion thread about your language.

Domanda:

How can I contact other learners?

(Ultima modifica: Tuesday, 17 March 2026, 08:51)
Risposta:

To contact another learner, click the speech bubble icon on the upper right, and type their name into "Search". You can then add them to your contacts and write direct messages to them.


Domanda:

How can I unsubscribe from a course?

(Ultima modifica: Monday, 9 March 2026, 13:24)
Risposta:

There is currently no way to unsubscribe from a course. If you wish to unsubscribe, please contact eu-academy-support@ec.europa.eu.

Domanda:

How do I access my placement test results?

(Ultima modifica: Tuesday, 17 March 2026, 09:00)
Risposta:

Your results are displayed in your certificate. To download your certificate, go to your dashboard and check on the right under "My achievements".


Domanda:

How do I find accommodation in my host city?

(Ultima modifica: Monday, 9 March 2026, 12:28)
Risposta:
Check the "My Erasmus+ Experience" forum in this community — many participants share housing tips, city guides, and local recommendations. Useful starting points include your host institution's international office, Erasmus+ student networks (ESN), and platforms such as Uniplaces or HousingAnywhere.
Domanda:

How do I know if I have completed my course?

(Ultima modifica: Tuesday, 17 March 2026, 09:17)
Risposta:

There is a progress bar next to every course module, showing what percentage of the module has been completed. Note that optional activities do not count toward course completion.

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