No worries, there is always a solution! The OLS community managers are available to help you with any questions you may have, including technical issues. Have you joined one of our language communities yet? 

To access a community, you should proceed as follows:  

1. Visit OLS on EU Academy by clicking on the link you have received by email.  

2. Choose the language community of the language you wish to learn.  

3. Community managers can then be contacted to assist with any specific questions.  

You are also invited to check our dedicated Frequently Asked Questions list from time to time as it will be regularly updated. You can find the FAQ list here:

https://academy.europa.eu/local/euacademy/pages/faq/category.php?id=8

If you still don't find what you are looking for in FAQ's , you can alternatively send an email to our help desk 

eu-academy-support@ec.europa.eu and we would be looking into it.