I completed my English placement test but when I download the certificate
no language level appears even though it says that I have successfully passed
the test.
Can you help me please?
Rocco.
In reply to Rocco Tacchio
Re: English placement test certificate without language level
Hi, Rocco!
Thank you for reporting this.
There is currently a bug with certificates; the technical team is working to solve it. In the meantime, I can suggest some tricks that allowed other users to solve the issue.
First of all, we recommend using Google Chrome with a desktop device (personal computer). Indeed the platform has issues with other browsers (especially Safari and Explorer) and with mobile devices in general.
Secondly, we suggest trying to access the certificate through this path:
On your dashboard, under My Achievements, click on "See all achievements". You will be redirected here:
https://academy.europa.eu/local/euacademy/pages/my/achievements.php and from there you should find your certificate with the level on it.
Please don't hesitate to get back to me if the problem persists.
Iya, OLS Community Manager - English
Thank you for reporting this.
There is currently a bug with certificates; the technical team is working to solve it. In the meantime, I can suggest some tricks that allowed other users to solve the issue.
First of all, we recommend using Google Chrome with a desktop device (personal computer). Indeed the platform has issues with other browsers (especially Safari and Explorer) and with mobile devices in general.
Secondly, we suggest trying to access the certificate through this path:
On your dashboard, under My Achievements, click on "See all achievements". You will be redirected here:
https://academy.europa.eu/local/euacademy/pages/my/achievements.php and from there you should find your certificate with the level on it.
Please don't hesitate to get back to me if the problem persists.
Iya, OLS Community Manager - English