"Ask the Community" Forum

About achievements and certificates

About achievements and certificates

Sara Espiñeira Coira -
Atsakymų skaičius: 6

Hello, my institution is asking for a certificate or achievement where the results of the English placement test have to be shown. I have already attempted to do the test and got my results, but there are not any achievement or certificate I can download.

What can I do? Thank you in advance.

Atsakymas į Sara Espiñeira Coira

Re: About achievements and certificates

Iya OLS Community Manager -
Hi Sara!

Thank you for your question.

You may have a copy of your results by taking a screenshot of the results page. Please note that the screenshot is a temporary solution until the certificate (pdf) button is fixed by our tech team.  

Here are the instructions for getting to your results page:

1. Go to English Placement Test

2. Click: Start Assessment

3. Scroll down to: Summary of your previous attempts.

4. There you should see your finished exam and if you go to the right, you'll see the word, "Review."

5. Click: Review

6. This will bring you back to your exam results.

7. On the right side of the screen, under "Quiz Navigation," Click: Finish Review

8. You will be taken to your Assessment Results.

9. Once you see your results page, please take a screenshot.

We are aware that for some browsers, it is possible that your full name will not be completely displayed on your results page. If that is the case for you, you're welcome to try using other browsers.

I hope the screenshot will be fine for your institution, but please feel free to get in touch again if there’s anything else I can help you with.

Wishing you a great day. :)
Iya
Atsakymas į Iya OLS Community Manager

Ri: Re: About achievements and certificates

Chiara faccin -

Hello, 

I am going to go on Erasmus and unfortunately I need an English Placement Test certificate, since my Host University won't accept a screenshot. 

Is there any way I can get that certificate to send? My due date is within a week. 

I really appreciate your efforts and I am looking forward to hearing from you soon.  

Best regards, 


Chiara

Atsakymas į Chiara faccin

Re: Ri: Re: About achievements and certificates

Iya OLS Community Manager -
HI Chiara

Thank you for your message. I completely understand the urgency of your request and apologize for the inconvenience of the technical problem on the platform. While our IT technicians are working to fix the certificate problem, I've also reached out to the rest of the team to see if we can find another solution for you and your institution.

In the meantime, would it help if you sent the following link (or even a link to this conversation) to your institution which explains the current technical issue and that we, the OLS team, are offering the screenshot as a temporary solution? As it is an OLS-sanctioned solution, I wonder if that would be acceptable for your institution.

Another option is to have your institution directly contact me if they wish to confirm that we are indeed offering the screenshot as an official solution for exam results. To contact me through this platform, simply go up to the yellow bar at the top of the page and click the chat bubble (messages). Then type the following: Iya (OLS Community Manager) exactly as written. If the institution chooses to contact me, please tell them to reference your full name.

While I know this isn't the solution you were hoping for, I hope that these options may be of some help until the official certificate button is functioning again. Please don't hesitate to let me know if there's anything else I can do. As soon as we receive an update regarding the certificate, we will let the whole community know.

Wishing you a good day,
Iya
Atsakymas į Chiara faccin

Re: Ri: Re: About achievements and certificates

dufn -

try contacting the languange centre in you University, tell them you need a certificate, you will probably need to do an online test about 30 min, and an interview 10 min. that i did for my erasmus

Atsakymas į Iya OLS Community Manager

Re: About achievements and certificates

dufn -

Hi,

When I take a screenshot, my full name does not appear on my results page. I have tried many browsers. Same in all of them. When can you set the result certificate so that we can download it? Because that way we're all going to have problems doing it. Thank you. I'm waiting for your answer

Regards,

Muhammed Karabudak

Atsakymas į dufn

Re: About achievements and certificates

Iya OLS Community Manager -
Hi Muhammed,

Thank you for your question and I apologize that though you've tried using many browsers, the platform still doesn't allow your full name to be displayed when you take a screenshot of your results.

Please know that fixing the certificate button is a top priority for the IT team. We understand that this is a necessary component of our participants' mobility program.

As soon as the certificate is available, we will send an announcement out to the entire community. In the meantime, if you are needing the certificate for your institution; have you tried giving them your certificate even with the name partially visible? This is not the ideal solution, I understand, but for some (not all as in Chiara's case), the institutions did accept this.

Nevertheless, please know that we are committed to resolving the certificate issue.as soon as possible.

Please let me know if there's anything else I can help you with.

WIshing you a great day,
Iya