Toolbox course - Managing Performance, Quality and People in Public Administration
Detalhes do curso
The online course ‘Managing Performance, Quality and People in Public Administration’ aims to equip public administration officials with knowledge and skills needed to understand how to manage performance, quality and people effectively in public administration.
It consists of a 120-minute-long asynchronous learning module composed of three units, including reading, reflections and self-assessment quizzes.Target audience
The target audience of this online module are public administration officials across the EU.
Objetivos de aprendizagem
- Are able to explain the concept of performance management and its importance in public administration.
- Are able to utilise the SMART framework to set specific, measurable, achievable, relevant and time-bound goals and objectives and describe key quality management systems such as the EFQM Model, CAF Model and ISO 9001 and their application in the public sector.
- Recognise the essential characteristics of public servants, including competence, motivation, ethics, responsiveness, flexibility and environmental respect.
- Recognise the importance of gathering feedback to enhance employee engagement and satisfaction.
Oferecido por
Este conteúdo é oferecido pela Comissão Europeia. A Comissão Europeia é o braço executivo politicamente independente da União Europeia. É o único responsável pela elaboração de propostas de nova legislação europeia e implementa as decisões do Parlamento Europeu e do Conselho da União Europeia.
Agenda
- Welcome to the Toolbox Course 'Managing Performance, Quality and People in Public Administration'
- Toolbox course - Managing Performance, Quality and People in Public Administration
