Toolbox course - Managing Performance, Quality and People in Public Administration
Description du cours
The online course ‘Managing Performance, Quality and People in Public Administration’ aims to equip public administration officials with knowledge and skills needed to understand how to manage performance, quality and people effectively in public administration.
It consists of a 120-minute-long asynchronous learning module composed of three units, including reading, reflections and self-assessment quizzes.Public cible
The target audience of this online module are public administration officials across the EU.
Objectifs d'apprentissage
- Are able to explain the concept of performance management and its importance in public administration.
- Are able to utilise the SMART framework to set specific, measurable, achievable, relevant and time-bound goals and objectives and describe key quality management systems such as the EFQM Model, CAF Model and ISO 9001 and their application in the public sector.
- Recognise the essential characteristics of public servants, including competence, motivation, ethics, responsiveness, flexibility and environmental respect.
- Recognise the importance of gathering feedback to enhance employee engagement and satisfaction.
Offert par
Ce contenu est offert par la Commission européenne. La Commission européenne est le bras exécutif politiquement indépendant de l'Union européenne. Elle est seule chargée d'élaborer des propositions de nouvelle législation européenne et elle met en œuvre les décisions du Parlement européen et du Cons
Programme
- Welcome to the Toolbox Course 'Managing Performance, Quality and People in Public Administration'
- Toolbox course - Managing Performance, Quality and People in Public Administration
