Toolbox course - Managing Performance, Quality and People in Public Administration
Деталі курсу
The online course ‘Managing Performance, Quality and People in Public Administration’ aims to equip public administration officials with knowledge and skills needed to understand how to manage performance, quality and people effectively in public administration.
It consists of a 120-minute-long asynchronous learning module composed of three units, including reading, reflections and self-assessment quizzes.Цільова аудиторія
The target audience of this online module are public administration officials across the EU.
Результати навчання
- Are able to explain the concept of performance management and its importance in public administration.
- Are able to utilise the SMART framework to set specific, measurable, achievable, relevant and time-bound goals and objectives and describe key quality management systems such as the EFQM Model, CAF Model and ISO 9001 and their application in the public sector.
- Recognise the essential characteristics of public servants, including competence, motivation, ethics, responsiveness, flexibility and environmental respect.
- Recognise the importance of gathering feedback to enhance employee engagement and satisfaction.
Розробник
Цей контент представлений Європейською комісією. Європейська Комісія є політично незалежною виконавчою структурою Європейського Союзу. Відповідальна за розробку пропозицій щодо нового європейського законодавства та виконує рішення Європейського парламенту та Ради Європейського Союзу.
Розклад
- Welcome to the Toolbox Course 'Managing Performance, Quality and People in Public Administration'
- Toolbox course - Managing Performance, Quality and People in Public Administration
