Consumer Law Ready - Training on Consumer Law for SMEs

One week

Beginner

Kurssin tiedot

The training provides insight into the most relevant aspects of Consumer Law, thereby improving customer service and increasing consumer trust in SMEs.The course consists of seven modules. Each one deals with one particular topic of EU Consumer Law:

Module 1: Pre-contractual information requirements,
Module 2: Right of withdrawal,
Module 3: Consumer rights and guarantees,
Module 4: Unfair commercial practices and contract terms,
Module 5: Alternative Dispute Resolution (ADR),
Module 6: Rights and obligations in digital markets,
Module 7: General product safety regulations.

All modules follow the same structure:

Introduction;
Finger Food information,
Two videos,
Course content description,
Presentation,
Learning content,
Self-assessment.

Kohderyhmä

The Consumer Law Ready course is specifically designed for micro, small, and medium-sized companies that interact with consumers, aiming to support SME professionals in understanding and complying with the latest EU consumer law. For other professional groups, the course can also be highly beneficial.

SMEs and start-ups
Consumer associations
SME training institutes
Legal practitioners
Business associations at the national and EU level
Advisory community

Oppimistavoitteet

To learn and apply the pre-contractual information that a trader needs to disclose before concluding a contract with a consumer
To know how to solve a dispute in cross-border sales
To be able to present pre-contractual and contractual information
To reach the level of expertise required to comply with the consumer’s right to withdraw
To learn how to proceed according to the Consumer Rights and Guarantees when goods do not conform to the contract
To understand the EU rules on fairness and transparency of commercial practices
To understand what Alternative Dispute Resolution (ADR) is
To understand rights and obligations in digital markets
To understand general product safety regulations

Tarjoaa

This content is offered by the European Commission. The European Commission is the European Union's politically independent executive arm. It is alone responsible for drawing up proposals for new European legislation, and it implements the decisions of the European Parliament and the Council of the European Union.

Ilmoittaudu

4 (14)

Aikataulu

General

Module 1: Pre-contractual information requirements

Module 2: Right of withdrawal

Module 3: Consumer rights and guarantees

Module 4: Unfair commercial practices and contract terms

Module 5: Alternative Dispute Resolution (ADR)

Module 6: Rights and obligations in digital markets

Module 7: General product safety regulations

Do the e-test and get your certificate

European Union

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Consumer Law Ready - Training on Consumer Law for SMEs