Consumer Law Ready - Training on Consumer Law for SMEs

Une semaine

Débutant

Description du cours

The training provides an insight into the most relevant aspects of consumer law, which contributes to providing better customer service and increasing consumer trust in SMEs.

The course consists of five modules. Each one deals with one particular topic of EU consumer law:

Module 1: Pre-contractual information requirements
Module 2: Right of withdrawal
Module 3: Consumer rights and guarantees
Module 4: Unfair commercial practices and contract terms
Module 5: Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR)

All five modules follow the same structure:

Introduction: Finger Food information
Two videos
Course content description
Presentation
Learning content
Self-assessment tool: Quiz

Public cible

The Consumer Law Ready course is addressed specifically to micro, small and medium-sized companies that interact with consumers aiming to support SME professionals in understanding and complying with the latest EU consumer law. For other professional groups the course can also be of great benefit.

SMEs and start-ups
Consumer associations
SME training institutes
Legal practitioners
Business associations at national and EU level
Advisory community

Objectifs d'apprentissage

To learn and apply the pre-contractual information that a trader need to disclose before concluding a contract with a consumer
To know how to solve a dispute in cross border sales
To be able to present pre-contractual and contractual information
To reach the level of expertise required to comply with the consumer’s right to withdraw
To learn how to proceed according to the Consumer rights and guarantees when goods do not conform with the contract
To understand the EU rules on fairness and transparency of commercial practices
To understand what Alternative Dispute Resolution (ADR) is
To get familiar with Online Dispute Resolution (ODR)
To acquire user-level competence of the EU ODR platform

Offert par

Ce contenu est offert par la Commission européenne. La Commission européenne est le bras exécutif politiquement indépendant de l'Union européenne. Elle est seule chargée d'élaborer des propositions de nouvelle législation européenne et elle met en œuvre les décisions du Parlement européen et du Cons

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Programme

General

Module 1: Pre-contractual information requirements

Module 2: Right of withdrawal

Module 3: Consumer rights and guarantees

Module 4: Unfair commercial practices and contract terms

Module 5: Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR)

Do the e-test and get your certificate

European Union

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Consumer Law Ready - Training on Consumer Law for SMEs