Target audience

The Consumer Law Ready course is addressed specifically to micro, small and medium-sized companies that interact with consumers aiming to support SME professionals in understanding and complying with the latest EU consumer law. For other professional groups the course can also be of great benefit.

Learning objectives

• To learn and apply the pre-contractual information that a trader need to disclose before concluding a contract with a consumer
• To know how to solve a dispute in cross border sales
• To be able to present pre-contractual and contractual information
• To reach the level of expertise required to comply with the consumer’s right to withdraw
• To learn how to proceed according to the Consumer rights and guarantees when goods do not conform with the contract
• To understand the EU rules on fairness and transparency of commercial practices
• To understand what Alternative Dispute Resolution (ADR) is 
• To get familiar with Online Dispute Resolution (ODR) 
• To acquire user-level competence of the EU ODR platform

Offered by

This content is offered by the European Commission. The European Commission is the European Union's politically independent executive arm. It is alone responsible for drawing up proposals for new European legislation, and it implements the decisions of the European Parliament and the Council of the European Union.