Platform Upgrade

• What happens if you do nothing?
• What do learners need to do before the platform upgrade?
• How can you download your certificates?

OLS assistance

• I would like information on which data OLS collects and its data protection policies. Where can I find your privacy statement?
• I cannot find an answer to my technical question here.
• There seems to be no BEN USER login for the new OLS. Will there be a dashboard page for institutions? If yes, could you please share with us required information?
• I cannot access my OLS language assessment results.
• Help! I was not able to complete my language assessment before the new OLS platform went live, and I was not able to hand it in on time. What do I need to do now?

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Troubleshooting

• How to Reset Your Password ?
• How to report issues on the site

Enrollment

• How to Enroll for a course ?

Account setup

• Phasing out social-media authentication
• How to manage your account
• Account Deletion
• How to register in EU Academy (New users)
• How to login EU Academy (Existing EU Login Users)

Service desk

• Haven't found what you were looking for ?

Explore Courses

• Search for Courses
• Course Bookmarking
• How do I get a badge or certificate?